"I wrote Beyond Bedside Manner because I truly believe that when a practice or product starts here, success will follow. When you view your practice or product from the patients’ perspective, your business will change."
- Shareef Mahdavi
Exceptional patient experience is more than just good customer service. Patients want and expect more, especially when paying directly. Beyond Bedside Manner gives you insights and examples from hospitality, retail, dining, and other medical practices that can help you and your team rethink the patient experience.