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What Doctors are Saying about Beyond Bedside Manner

"A pleasure to read with insights of great value to physicians. Interested in better patient care while enhancing revenue? This is the book for you.”
                        -Stephen Wilmarth, MD        Sacramento, CA
"This book is a must read for any medical practice that places a premium on maximizing the patient experience.”
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                 -Mitchell Brown MD MEd FRCSC      Toronto, ON
"This book will be much valued by both physicians and patients and the timing of these words is opportune for a world searching for direction and answers.”​​​​​​​
​​​                               -Peter Sneed, MD           Traverse City, MI
"Having put into place many of the recommended practices as outlined, I know firsthand that they work.  It has made all the difference for my patients, my staff and the way I practice."
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Aaron Waite, MD
Waite Vision
Salt Lake City, UT
"Beyond Bedside Manner provides a thorough outline of the things that matter in changing the culture in each of our practices, all in one quick read.  For anyone wanting to do it better but not sure how to make it happen, this book is a MUST!"

                                           -Brad Calobrace, MD           Louisville, KY
"The effect on my practice has been indescribably positive. I love my work and my team is harmonious and happy.”
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Roy Rubinfeld, MD
Medical Director, RE:VISION
Washington, DC

“Beyond Bedside Manner is a must read for everyone in the field of medicine. This book can de-stress harried physicians, who are anxious about how to survive, by giving them the tips to thrive.”
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Mary P Lupo, MD 
Lupo Center for Aesthetic & General Dermatology
New Orleans, LA

BEYOND BEDSIDE MANNER: 
INSIGHTS ON PERFECTING THE PATIENT EXPERIENCE


Shareef Mahdavi

Foreword by Joe Pine and Jim Gilmore
Co-authors of The Experience Economy 



Story Seven Publishing

Coming April 2020

This first-ever book devoted to patient experience 

 Developed over several decades of work with doctors and practices across multiple specialties. 

Understand why  patient experience is the best way to differentiate your practice.  

Discover how to create greater value for patients and for the practice.  



What Business Leaders are Saying about Beyond Bedside Manner
"Beyond Bedside Manner should be every medical practice’s bible.”
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John R DiJulius, III 
Bestselling author The Relationship Economy: Building Stronger Customer Connections in the Digital Age
"Beyond Bedside Manner is a much-needed resource to help doctors bring the world of hospitality into their practices. Treating patients like guests is good for business and good for the soul."
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Chip Conley
Boutique Hotelier (Joie de Vivre Hospitality), Strategic Advisor to AirBnB, and New York Times best-selling author 
Shareef Mahdavi is my favorite guru in the never-ending challenge to provide a Ritz Carlton experience for our patients in an era of Motel 6 reimbursement."

Richard L Lindstrom, MD
Founder, Minnesota Eye Consultants
Board of Directors, Unifeye Vision Partners

“Quality is defined by the customer, who uses a much wider lens than you do.”